Info ABC

Please note: The information relates to the Comfort, Superior and Penthouse apartments – not all services are available in the Villa Primera and the Villa rooms (Basic)! There is a different guest folder for the holiday apartments in Gaienhofen/Hemmenhofen PRIMERA by the lake.



Air conditioning

for very hot days, each apartment is equipped with a modern Samsung “windfree” air conditioning. While using, please make sure that all windows are closed.



the closest ATM (Sparkasse Hegau-Bodensee) is located at Aluminiumstraße 16, opposite to the REWE market and only 350m from the house. More ATMs can be found in the city centre.



Bäckerei Künz Café Heilbar, Kreuzensteinstraße 7,
Monday – Friday from 07:00 to 17:00, Closed Saturday & Sunday

Meisterbäckerei Schneckenburger in the REWE-Market, Holzeckstraße 2
Monday – Saturday from 06:00 to 21:00, closed Sunday

Croissants, Backwaren

Breakfast delivery service

Would you like to stay in bed and don’t feel like standing in line at the bakery early in the morning?
Then try the baker’s messenger from Lake Constance

Logo Bäckerbote Bodensee

regional. Quality fresh from the oven every day
diversity. Baked goods, fruit salad, muesli & Co.
comfortable. Delivery directly to the front door.
high-quality. Large selection of organic products.

Order hotline Mon-Sat 10.30am – 8.30pm or WhatsApp +49160922 42 776

Please note with your order the number of your apartment, so the delivery boy will be able to place your order direct at the door.


a bathrobe is in the wardrobe in your bedroom.


at the lounge (groundfloor) drinks, snacks and other useful things are available. The withdrawal is based on trust and we kindly ask you to fill in the existing notes and leave them in your room. You may deposit the amount for the consumed goods in cash in the room, or we will send an online payment link after your departure. For Longstay guests, our crew collects the notes once a week on the cleaning day.

Unsere Snackbar bietet eine große Auswahl an erfrischungen, Getränken und Snacks


For the accommodation of our own bicycles/e-bikes we have a spacious and secured bicycle garage. Power outlets for charging are sufficient. Are you a long-term tenant and would like to use a bicycle? Please contact us!
Here a link to cycling tours around Singen

Bicycle rental

in Singen itself there is no offer rental service.

We recommend Zweirad Joos in 78315 Radolfzell, Schützenstr. 11, phone 07732 823680
easy to reach by train
or you may also go to the branch in 78244 Gottmadingen, Industriepark 301, phone 07731 9761943

Also a good option is Zweirad Mees in 78315 Radolfzell, Höllturm-Passage 1, phone 07732 2828


as a boarding house, we generally do not offer any food service. Our guests cater for themselves through the spacious kitchens. In cooperation with the “bäckerboten” we offer a bread service (see under “bakery”).

For a good and nice breakfast nearby (walking distance 600m) we recommend Café No1 – Bakery Schoch – Bakery & Coffee House. There is good coffee, fresh rolls, complete breakfasts with egg dishes and much more! Address: Herz-Jesu-Platz 1, 78224 Singen

Opening hours: Mon – Fri from 6 a.m. to 6 p.m
Sat from 6 a.m. to 5 p.m
Sun from 7 a.m. to 5 p.m



Your apartment will be ready from 4 p.m. If you would like to arrive earlier, please contact us.
Late arrival: Our reception is not fully staffed, but we try to welcome you personally as a guest. If this is not possible, as you arrive at night, we can send you a mobile key to your smartphone . see “key”. In this case, we need a photo of your passport or identity card – by Whatsapp to +4915237390753 or by mail.


On the day of departure, we ask you to leave the apartment by 10 a.m. Simply leave the key (chip) in the room. We always try to make a late departure possible, but please understand that this is not always possible due to the occupancy. We are happy to store luggage for you.


are very welcome at PRIMERA, the Superior Apartments are especially suitable for families. The Lake Constance region is beautiful and there is a lot to see – here are some tips:
sunny weather: Affenberg Salem, Sealife Konstanz, Wild- und Freizeitpark Allensbach, Lochmühle in Eigeltingen, Strandbad Moos with climbing playground, Rheinfall Schaffhausen (Switzerland), Connyland (Switzerland) and of course a hike to the Hohentwiel.hikes in surrounding area:üge

rainy weather: Berolino indoor play paradise in Steisslingen, Tropilua in Hilzingen, ​Cineplex in Singen, Kartcenter Singen, Flipped Fun Park Singen, Planetarium Kreuzlingen and M10 true active in Constance.


cleaning, bed linen and towels change are included. The frequency depends on the length of stay, usually weekly or every 14 days (depending on the price model)​. If you have any special requests, please let us know. Intermediate cleaning is chargeable, from € 48.-

Coffee / Nespresso​

the kitchen is equipped with a Nespresso machine. Upon arrival, you will receive a small trial set of capsules free of charge. Additional capsules are available in the lounge or, for example, at REWE market nearby.



Dr. med. Olav Kromrey, Ekkehardstr. 9
Telefon 07731 66668

Dr. med. Bettina Foerg, Hauptstr. 48
Telefon 07731 65031


a modern, quiet dishwasher is available in your kitchen. We provide enough tabs. If you need more, please let us know.



hopefully not – but should something get on fire – keep calm, first alert the fire brigade: Phone 112
Getting yourself and others to safety, pay attention to the escape routes. Escape and rescue plans are inside the front door of each apartment. Familiarize yourself with the escape routes.

If you feel safe and all other people are secure you may make an attempt to extinguish the fire using the fire extinquisher which is located at the basement floor under the stairs.
Do not use the lift in the event of a fire!

Der Flucht- und Rettungsplan für das Primera Apartment 4 im 1. Obergeschoss.

First aid

The right phone number is 112 to reach the ambulance service. It is reserved for acute, possibly even life-threatening emergencies. These include: signs of a heart attack (severe chest pain, shortness of breath, cold sweat).
A first aid suitcase is located at the basement freely accessible under the stairs next to the fire extinguisher.

Erste Hilfe Koffer


very close you’ll find the REWE market, Holzeckstraße 2, opening hours every day from 08:00 to midnight except Sundays, so it is ideal for late returnees. google maps REWE

The CANO is the new shopping experience in Singen. Also in Bahnhofstraße with 85 shops and 16,000 sqm of space and a food court.

In Singen you can find shops under and
Also worth mentioning is the Singen weekly market: The weekly market takes place in the car park at Herz-Jesu-Kirche (within walking distance of the apartment building). Saturday from 6:00 a.m. to 12:30 p.m. – all year round – additional Tuesday from 6 a.m. to 12.30 p.m. – May 1 to October 31



The garbage is separated like in most areas in Germany: in organic waste, yellow sack (plastic packaging), residual waste, paper and glass. Instructions for this can be found under the sink. For all waste, the bins are located outside in the garbage room, sliding door with rotary knob between parking lot 1 and 2. All bins are marked. Thank you for separating the garbage!

Guest card – tourist tax

The city of Singen levies a tourist tax for all tourist travelers (ie not for business travelers) it is € 2.- per day and guest from the age of 14. We are obliged to add the tourist tax and pay it to the city.

As a guest, you will receive a guest card that entitles you to free travel by train and bus with the Hegau-Bodensee transport association (VHB), discounted travel on scheduled boats on Untersee and Rhine, and discounts on admission to swimming pools, museums and other facilities. You can find detailed information about the offer here:

Guest Card link

Broshure Bodensee Card West (German-English)



is available in the bathroom.

Die Ausstattung in den Primera Apartments umfasst einen Haartrockner, Föhn


your apartment is fitted with underfloor heating. Please be patient until the heater reacts to the setting until the desired temperature is reached. For orientation: The value “3” on the temperature controller corresponds to approx. 21°C room temperature.



all additional costs such as water, heating, Wi-Fi, electricity are included in the rental price.​



the best area for jogging is along the river Aach, which flows through Singen from North to South. To acces this area you exit PRIMERA to the right, pass the main station and the cinema until the end of Bahnhofstrasse, cross it and walk between the house to the river. You can go right in North direction, or left to the South – both options offer nice jogging tracks. (see map).

some nice jogging tracks you may find here: Running trails around Singen


Key / mobile key

you will receive a key (chip) for the front door and your apartment – please do not forget to leave it on departure.
For late arrivals or as a back-up, we are happy to provide you with a mobile key for your smartphone. To do this, please download the JustIn Mobile app from Salto Systems:

→ Andriod/Google play

→ Apple/iPhone

after installing the app you need to make a short registration with your phone number (sms code – confirm – done) if you#re done we can send you the mobile key online.


your apartment has a fully equipped kitchen with microwave with oven function, fridge, stove, toaster, Nespresso machine, kettle and ample crockery, as well as cutlery. There is also a dishwasher, kitchen towels and washing liquid.

An important request to you: switch on the kitchen hood when you are cooking (at least level 2) – thank you!

Bedienungsanleitung der dunstabzugshaube, Primera Apartments    Bedienungspanel der Lüftung

For easy use please find manuals of the devices here:

Induction cooktop User Manual EN

Oven-Microwave User Manual EN

Dishwasher User Manual EN


Landlord confirmation (Wohnungsgeberbestätigung)

please refer to “R” – registration


at basement we have set up a laundry, which is also available for our guests (more than 7 nights). Please use the washing machine and dryer on the right. INSTRUCTIONS: If you switch on the mashines – you’ll see on the left side of the touchscreen a button to change language 🙂

Clothes racks, ironing board and iron are provided in each apartment.
On request, we will gladly take care of washing and ironing at fair prices.


the next laundry services you’ll find here:

Euroclean, Chemische Reinigung
Ekkehardstraße 90, Telefon07731 911051 und
Textilreinigung Proper-Shop, Chemische Reinigung
Enge Str. 3, Telefon07731 66274


linen are provided you don’t need to take any with you, unless your favorite pillow. Bed linen is changed weekly.



for our long-stay guests we offer the possibility of our own letterbox. This is especially useful if you want to receive mail and/or parcels during your stay. We are happy to reserve and label your personal letterbox.

Please note that without a labeled mailbox, it is not possible to receive parcels, as there is no manned reception. If in doubt, the delivery services will then put a collection slip in our mailbox and it can take up to 3 days for you to receive it.



we have limited number of parking lots. We will be happy to reserve a parking space for € 9.-/day (caution: max. height for cars is 2 meters). If our parking spaces are fully booked, only 100m away, also in Bahnhofstraßei s the multi-storey car park “Parkhaus am Gleis”. The daily fee is € 10.-


for bank transfer before arrival use following bank details:
Sparkasse Hegau-Bodensee D-78224 Singen
IBAN: DE82 6925 0035 1055 3204 26

Otherwise, you can use our  online-payment link  – the online payments are processed via our payment provider Hobex according to current security standards and via the 3D Secure Security procedure.
We accept the following credit cards:

credit cards

Pharmacy (Apotheke)

The nearest pharmacy (350m, 4 minutes walk) is the RIngapotheke in Ekkehardstr. 59C, phone 07731 62252
A little further in the centre the Central Apotheke at Hegaustr. 26, phone 07731 64317


the apartment house is unfortunately not suitable for carrying dogs or other pets – sorry.


there is none in the apartment – the sequence of mobile phones & smartphones

Post office

the nearest post office is in the immediate vicinity of Singen Train Station. It is a larger branch of Postbank, which provides all postal and parcel services. (DHL). Parcels are also stored here if the parcel messenger cannot deliver you in the apartment. Address: Erzbergerstraße 1


Please note that without a labeled mailbox, it is not possible to receive parcels, as there is no manned reception. If in doubt, the delivery services will then put a collection slip in our mailbox and it can take up to 3 days for you to receive it.

If you give your apartment number and your mobile number or agree on a delivery time, then the delivery services can ring the doorbell in the apartment and you can receive the deliveries personally.

We offer our long-stay guests the option of their own mailbox. This means that you can receive pick-up slips for parcels during your stay. We would be happy to reserve and label your personal mailbox.

Public transport (train & bus)

The city bus with the stop “Singen Praxedisplatz” is only a few steps away from the house.

The main railway station is only 600m away and also in Bahnhofstraße No. 2.

From here you have connections to all regional services and closer destinations such as Radolfzell, Konstanz, Zurich, Zurich Airport, Schaffhausen. With the IRE and ICE connections to Basel, Stuttgart, Karlsruhe, Munich, Ulm, Offenburg, Frankfurt and many more

→ current departures

→ current arrivals

Blick auf den Bahnhof Singen



each apartment is equipped with a sonoro device for internet radio, DAB and Bluetooth for your own music.


Reception ​emergency number

if you can’t cope with something, please call +4915237390753


pursuant to §29 of the German registration act (BMG), you are obliged to sign a registration document by hand.

Please fill in the registration upon arrival. For late arrival you may also use following download form and send it by e-mail to us filled in and signed – thank you!

Registration template ENG

Information for long-term guests regarding landlord confirmation (Wohnungsgeberbestätigung) and registration with the local registration office:
The PRIMERA apartments and rooms are “accommodation facilities” and so-called “commercial renting”. Different rules apply with regard to the landlord confirmation and deadlines for official registration.
A distinction is made between tenants who already have an apartment in Germany and have registered their place of residence there, and those tenants who do not yet have a place of residence in Germany:
• Tenants in an accommodation facility who already have a place of residence in Germany do not have to register as a resident of the rented apartment if the rental period is less than six months. As soon as their stay exceeds six months, they must officially register in the apartment within 14 days.
• Tenants in an accommodation facility who have not yet had a place of residence in Germany do not have to register as residents in the rented apartment if the rental period is less than three months. Only if they stay longer in the apartment do they have to register with the authorities within 14 days after the end of the three months.
If you have any further questions, please do not hesitate to contact us or the city of Singen.



something can break at any time – please let us know any defects or damage so that we can fix them – thank you!


a selection of local restaurants and delivery services can be found here: lieferservice-restaurants-abholservice

download: map of restaurants Singen

some spots there we eat out regulary:

Willys Sportsbar, just around the corner – Marvins Favorit: Burger Little Italy XXL Willys-Singen | Singen | Facebook

El Toro Las Tapas, spanish and they also cook late 🙂

Gasthaus Kreuz, Gasthaus Kreuz Singen (

Best sushi in town: Monavi Gaten | Vietnamesisches Restaurant in Singen – Singen (

Further away, but worth the ride

Authentic regional kitchen: Gutbürgerliches Restaurant in Radolfzell – Liesele / Restaurant Radolfzell / Bodensee

Nice beer garden: Gemütlicher Biergarten am Bodensee/Gaienhofen – Hotel Hirschen Horn (

fresh fisch at the lake: Genuss (

nice view and lots of space for childrenr: Burg Rosenegg – Panorama-Restaurant mit Biergarten im schönen Hegau – Mit regionaler deutscher Küche (

For a good and nice breakfast nearby (walking distance 600m) we recommend Café No1 – Bakery Schoch – Bakery & Coffee House. There is good coffee, fresh rolls, complete breakfasts with egg dishes and much more! Address: Herz-Jesu-Platz 1, 78224 Singen

Opening hours: Mon – Fri from 6 a.m. to 6 p.m
Sat from 6 a.m. to 5 p.m
Sun from 7 a.m. to 5 p.m



there is a safe (laptop size) in the wardrobe.



A full wooden sauna is available in the basement. The cost per use is € 30.- per apartment for max. 3 hours.

Please be sure to observe the hygiene rules! These are standard for every sauna visit one way or another, but since the “Corona regulation for saunas” of the state government STRICTLY and must be adhered by EVERYONE:

  • Please give us a message by sms or Whatsapp on +4915237390753 – so you make sure the sauna is also available and reserved for you.
  • Switch on the sauna (see below) and set the door label to “OCCUPIED (Belegt)”. The heating-up time is about 20 minutes.

Schild für die Sauna in den Primera Apartments

  • only guests of one apartment are allowed in the sauna facility. If the sauna is occupied, the following guests have to wait until it is free again and has been cleaned by us. Joint visits to the sauna with other guests are prohibited!
  • Please make sure that you always completely cover your sitting and lying area in the sauna cabin and outside, so that there is no direct skin contact to the wood (also applies to the feet).
  • After the end of your sauna stay, please leave the sign on the door “OCCUPIED (Belegt)” – we will release the sauna after cleaning.

Thank you for paying attention and for helping to protect the health of all of us – stay healthy and fit!

Operate the control panel as follow:

if you get bored of the sauna in the house, you will find alternatives here:
bora-sauna-bodensee, Karl-Wolf-Strasse 33, 78315 Radolfzell
phone 07732-94063 ext. 30

beautiful, even with children:
Bodensee-Therme Konstanz, Zur Therme 2, 78464 Konstanz
phone 07531-363070 Flyer English


the apartments are 100% NON-smoking! Please do not smoke in the house or the apartments under any circumstances. Smoking is allowed on the balconies, preferably with the balcony door closed – thank you!



each apartment is equipped with 2 smart-TVs, one each in the living room and in the bedroom.



are sufficiently available and are changed weekly.




the house is built very ecologically with high thermal insulation standard. A modern ventilation system with heat recovery provides the fresh air supply. The devices are optimally adjusted per room. We kindly aks you NOT to turn them off under any circumstances. Standard setting looks like this

Anzeige Lüftung



each apartment is equipped with its own secure high-speed Wi-Fi network (100 to 200Mbit). The individual network name and password can be found on a small info sign in your apartment. In addition, the open wifi (“Gast_Primera”) is available throughout the house.

Workstation with printer & scanner

within the lounge we have set up a workstation especially for our business guests. The use is free of charge. We have confidence in our guests that this facility is only used in a meaningful and careful way.

Arbeitsplatz, workstation in den Primera Apartments